External change agents

 

They are generally behavioral scientists who specialize in human behavior. They work as consultants for the company and devise its change strategy.

They take a total view of the organization as a system.

2. They are not much affected by the norms of the organization.

3. They do not view change as an on-going process as they are appointed by the organization for specific tasks.

4. They use diagnostic skills to diagnose the problem and plan the overall strategy for change.

5. Their role is comprehensive in nature.

6. Their role is primarily that of process consultation, that is, deciding the process of introducing change.

7. They help the organization move towards self-renewal and growth.

 

Difference between internal & external change agents